A couple’s birthday trip to Tenerife was ruined when Ryanair denied boarding due to a minor passport issue
Wythenshawe: So, this couple was all set for a birthday getaway to Tenerife, right? But then, bam! They hit a snag at the airport. The husband, Sebastien, had a tiny rip in his passport, and that was a big no-no for Ryanair.
Abriella, his wife, was super frustrated. They had checked in fine, even used the passport to get some cash and duty-free stuff. But when it came time to board, the staff took one look and said, “Nope, can’t let you on.”
They watched their flight leave without them, which must have been a real bummer. They had to go back through passport control, where Border Force officers told them the passport was actually fine. Talk about mixed messages!
Abriella, who’s a paraplegic and relies on Sebastien for care, was really upset. They had planned a two-week holiday to celebrate his birthday, and now they were stuck trying to figure out how to get a new passport in Liverpool.
After waiting an hour for their luggage and her wheelchair, they were left feeling pretty defeated. Abriella shared how everything seemed fine until they got to the boarding gate. They had arrived early, checked in without a hitch, and then this happened.
She said, “It was supposed to be a birthday present, and we just can’t believe it.” They had even gone through security without any issues. But when it came to boarding, it all fell apart.
Ryanair claimed they were right to refuse travel because the passport was damaged. But Abriella and Sebastien are adamant that it should have been accepted. Now, they’re left scrambling to salvage their holiday plans.
It’s a tough situation, and they’re definitely planning to complain to Ryanair once they get home. It’s just a small tear, and all the important details were still visible. They’re hoping to sort it out soon.
