A woman is outraged after Ryanair charged her to change a booking following a tragic accident that claimed her family.
Coventry: Ryanair is in hot water after a woman, Anita Kozłowska, was charged to change a flight booking following a horrific accident that took the lives of her family. She was hit with a £115 fee to amend her ticket, which left her feeling appalled.
Anita had planned a special birthday trip to Lanzarote for her sister, who was about to turn 30. Just days after booking, tragedy struck when her mother, sister, and two young children were killed in a car crash in Poland.
After the funeral, Anita tried to change the booking to take her little cousin instead. She reached out to Ryanair, only to be told they had no procedures for such changes. She found out later that she could change it through their app, but it would cost her a hefty fee.
She expressed her frustration, saying it felt ridiculous to charge her during such a painful time. Anita explained how she just wanted to honor her sister’s memory and take her cousin on the trip instead.
Despite her heartbreaking situation, Ryanair stuck to their policy. They offered her a refund but no guarantee of getting on the same flight, which was a huge concern for her since her cousin is anxious about flying.
In the end, Anita felt it was outrageous to charge her so much, especially given the circumstances. She shared her grief, saying she lost four family members in an instant and never even got to surprise her sister with the trip.
When asked for a comment, Ryanair reiterated their policy, stating that name changes are allowed but come with a standard fee. It’s a tough situation for Anita, and many are rallying behind her.
