An elderly woman in Swansea faced a shocking service charge hike of nearly £1,000 in just two years, raising concerns among local MPs.
Swansea: So, there’s this 74-year-old lady named Elen Pierce who’s been dealing with cancer. Recently, her service charge shot up by nearly £1,000 in just two years. Can you believe that? It’s pretty outrageous!
This whole situation came to light when Swansea West MP Torsten Bell brought it up in Parliament. He mentioned Elen and a bunch of other complaints from folks in Swansea about FirstPort, the company managing her housing. Apparently, they’ve been pretty shoddy in their service.
People have been grumbling about not getting clear info on their charges, and the quality of work has been lacking too. After the meeting, a spokesperson from FirstPort said they’re committed to addressing these issues. But, you know how it goes—actions speak louder than words.
Mr. King, the managing director of FirstPort, was there and admitted that their performance hasn’t been great. He even promised improvements in six months. That’s a start, right?
Torsten Bell is really pushing for change. He’s encouraging anyone affected to reach out to his office. He’s had enough of FirstPort’s poor management, especially when people are already struggling with rising living costs.
Elen shared how upsetting it was when her insurance charge went up without any notice. She feels like FirstPort isn’t looking out for their residents. It’s about time someone held them accountable!
FirstPort did say they’re open to discussions and want to improve. They thanked the MPs for their input, but let’s see if they actually follow through. People in Swansea deserve better treatment!
