More than 100 jobs are threatened at a Derby call centre due to Sky’s decision to shift customer services to India, leaving staff anxious.
Derby: More than 100 jobs are at risk at a local call centre. Firstsource, an Indian-owned company, plans to move customer services to India. They employ around 130 staff at their Derby location on Riverside Road, Pride Park.
Staff were called into a meeting and told their jobs might be cut. Sky, a major client of Firstsource, announced changes to its customer service. This could lead to redundancies for Derby employees.
One staff member expressed shock and anger at the situation. They felt unprepared for the news and worried about paying rent. Many employees were left feeling devastated after the abrupt announcement.
The meeting was brief, with no chance for questions. A representative read a statement, saying Sky had removed contracts from Firstsource in Derby. Employees were given the day off but received little communication afterward.
Now, staff are being asked to form groups for discussions about redundancy packages. The consultation process is expected to last at least 45 days. Many employees are anxious about their future.
Firstsource has not confirmed the exact number of jobs at risk. They stated they are supporting staff during this difficult time. The company mentioned that Sky is simplifying operations and focusing more on online services.
Sky commented that they are reviewing their relationship with Firstsource. They are unable to provide further details while the process is ongoing.
