A family was hospitalized due to a suspected carbon monoxide leak in their caravan at a Haven holiday park in Somerset
Minehead: A family had a terrifying experience at a Haven holiday park. Vicki Wallace and her family were enjoying their stay when things took a scary turn. They arrived at Doniford Bay Holiday Park, and on the first night, an alarm went off in their caravan. Vicki, who was in bed, quickly realized it was the carbon monoxide alarm. They tried to reach security, but no one answered.
Things got worse when three family members started feeling sick. Vicki’s son had a headache, and she felt chest pains, which she initially thought were related to her heart condition. It took about 20 minutes for security to respond, and when they did, they just told them to turn off the alarm.
Vicki was not about to take any chances. After some research, she suspected carbon monoxide poisoning. The fire service came and confirmed low-level carbon monoxide readings in the caravan. They ventilated the place and advised the family to go to the hospital. They were taken to Musgrove Park Hospital, where they received treatment for several hours.
When they returned, Haven denied any carbon monoxide issues. Vicki was frustrated, especially since she was refused access to the fire service report. Haven later admitted there were low-level readings but insisted it wasn’t a health risk.
Vicki expressed her concerns, saying if they hadn’t been vigilant, things could have been much worse. Her son is still shaken by the incident and constantly checks alarms. Vicki has even installed carbon monoxide monitors at home to help him feel safe. They’ve decided never to stay in a caravan again, as this was supposed to be their only getaway for the year.
She hopes no one else has to go through what they did. The fire service confirmed that they found a gas smell and took necessary precautions. Haven stated that they acted quickly and prioritized guest safety, but Vicki feels differently.
