Anita Kozłowska criticizes Ryanair for a hefty fee to change a booking after losing her family in a tragic accident
Coventry: A woman named Anita is heartbroken after losing her mum and sister in a tragic accident. She had booked a holiday for her sister’s 30th birthday, but everything changed when she got the awful news.
Just days after booking a trip to Lanzarote, Anita’s family was involved in a terrible car crash in Poland. Her sister Ada, along with her two kids and their mum, sadly passed away. It was a devastating blow.
After the funeral, Anita wanted to change the name on the booking to take her little cousin instead. She reached out to Ryanair, hoping for some understanding, but was told they had no procedures for name changes. That’s when she found out it would cost her £115 to make the change through the app.
Anita was understandably upset. She felt it was outrageous to charge that much, especially given her situation. She mentioned that while she could afford it, many others in similar situations might not be able to pay such a fee.
She expressed her frustration, saying it felt ridiculous to charge grieving families during such a tough time. Anita just wanted to honor her sister’s memory and take her cousin on the trip instead.
Ryanair did offer a refund, but Anita was worried about not being able to sit with her cousin on the flight. She just wanted to keep things as normal as possible for the little one.
In the end, Anita felt that the whole situation was just wrong. She lost four family members in a blink, and the holiday was supposed to be a surprise for her sister. It’s a tough situation, and she hopes others won’t have to face the same challenges.
