Wirral Council’s adult social care services need improvement, but there are signs of positive change and community engagement.
The feedback was a bit mixed. Some people from minority ethnic backgrounds aren’t getting the support they need, and there’s a real issue with older folks not having access to digital services. Plus, there have been delays in financial assessments, which has led to some people racking up big bills.
This year, the council is set to spend over £148 million on adult care, but they’re still facing a budget shortfall of £6.5 million. The demand for care has shot up, with about 1,000 more people needing help compared to two years ago.
On the bright side, the inspectors noted that people with real-life experience are helping shape the services, and staff feel supported by their leaders. There’s a positive vibe of continuous learning and improvement, which is great to hear.
James Bullion, the CQC’s chief inspector, mentioned that while it can be tough to get in touch with services, the council is doing some good work to help people return home from the hospital. They’re also collaborating well with other social care partners.
Cllr Julie McManus, who chairs the Adult Social Care and Public Health committee, acknowledged the report’s shortcomings but highlighted the improvement plan they have in place. She’s seen real progress and is committed to making sure the vulnerable folks in Wirral get the care they need. It’s clear they’re working hard to make things better for everyone.
