Barclays Bank has resolved a major outage, assuring customers of compensation for disruptions
London: Barclays Bank faced a big issue over the weekend. Technical problems disrupted services and payments for many customers.
The bank has fixed the outage. Delayed payments from the last few days are now processed.
Some customers still saw outdated balances and couldn’t make payments. Barclays confirmed the issue was resolved.
A spokesperson said customers can now use the app, bank online, and withdraw cash. They are also updating balances for affected customers.
Barclays is addressing customer concerns about compensation for any losses. They promised no one would be left out of pocket.
To help, Barclays is keeping call centers open longer this weekend. They will also reach out to vulnerable customers.
The outage was due to a technical issue, not a cyber attack. Customers won’t be fined by HMRC for late tax payments caused by the glitch.
January 31 was a crucial date for many, marking the first payday since Christmas and the self-assessment tax return deadline.
On Saturday, many customers still faced issues accessing their money and making payments. HMRC reassured them about the tax deadline fines.
One customer, Paola Mereu, shared her family’s struggle. They were left homeless after their house payment didn’t go through.
She explained they were ready to move but couldn’t complete the sale due to Barclays’ issues. Now, they are staying with family.
Customers who think they deserve compensation should reach out to Barclays directly.
